One week after eating that divine savoury waffle you saw in my last post, I returned to Settlement Co., excited to satisfy my craving again, only to find that the day before my visit they had changed their menu. The new menu did not appear to have another savoury option to take the place of the Conquerer, which was quite disappointing to say the least! I guess they’ve acquired a new chef, hence the menu change, meaning that no matter how sad I might be, I don’t think the Conquerer will ever be on my dining horizons again. Quelle tragédie.
As sad as this might be, it doesn’t mean that all hope is lost when it comes to amazing waffles at Settlement Co. One just needs to come prepared with an appetite for something sweet now, unless you feel like trying one of their “toast” options. Having not been in the mood for toast, I bring you these delectable beauties:
I indulged in the Keener, myself, and I will definitely have to go back to try the Visionary another time too! I don’t even know where to begin on just how high these waffles blow any other restaurant waffle right out of the water! There is no shortage of toppings; nary a dry, bland bite to be had!
In all seriousness, these waffles are unreal. And honestly, if it wasn’t for that fact I would likely not be visiting Settlement Co. very frequently, if at all. Why? Customer service needs to be a priority for businesses that rely 100% on the patronage of their customers. I’ve worked in customer service for my entire working life and my standards are exceptionally high, so I understand if other people are willing to let some details slide more than I am. But I checked the menu online before my visit because I was specifically bringing someone to try the Conquerer and I wanted to be sure the menu hadn’t changed (as many restaurants are changing their menus seasonally, or even on a whim sometimes, these days). Their menu had not been updated, so our expectation was that we would be able to dine on that beautiful beast of a waffle and we might both need rolling home! Upon the discovery that the Conquerer was nowhere to be found, I was told that the menu had just changed the day before. I could forgive them a day, sure, maybe even a week, but now? The menu change happened mid-February. It’s May 15th now. I’ve visited them between then and now and each time I have checked the website in advance, and each time I have mentioned that their website has not been updated to reflect the changes. One barista even made a point of writing it down as something she needed to contribute during their next meeting. Yet, as I sit here writing this today, it still hasn’t been updated. That’s 3 months now. I am not that forgiving. This is such a disconnect and is, frankly, disrespectful of the customer. It is alienating to look up a menu online only to be met with something entirely different staring you in the face upon walking in. That said though, they do come off as one of these elitist-hipster joints, so if you’re not part of their inside crew it seems they just don’t care to make sure you’re informed, and perhaps that’s how they like it.